Document Support Specialists are responsible for taking over live transfers of rehab sets and ensuring a full understanding of document requirements by program. They will also be responsible for follow up calls designed to guide borrowers to the completion of their document requirements for rehabilitation. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing document and reminder calls, updating payment information upon receipt of supporting documentation all the while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used.
Pay: $15.67 Per Hour + Bonus
Benefits: Medical, Dental, Vision & 401K
Schedule: Monday - Friday, 8am - 5pm || 2 Late Shifts Per Week, 12pm - 9pm
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
FMS is an Equal Opportunity/Affirmative Action Employer