US-IL-Rolling Meadows
2 months ago
Job ID


The Recruiter shall be responsible for full life-cycle recruiting process for high-volume/call center recruiting positions, and other requisitions as assigned.  This will include partnering with managers to identify needs, employing proactive and best-in-class sourcing techniques, directly participating in the assessment/interview/selection process, and assisting with transitioning selected candidates through the hire and onboarding processes. It is the responsibility of the Call Center Recruiter to ensure that the organization hires and retains a “best in class” workforce.


Essential Duties and Responsibilities

  • Meet weekly/monthly recruiting goals as prescribed by the Recruiting Manager and VP of Human Capital.
  • Inform potential applicants about facilities, operations, benefits, and job/career opportunities within the organization.
  • Receives incoming resumes, applications, and telephone calls in response to open positions; reviews against set criteria for potential fit.
  • Successfully attracts candidates within a targeted market by creating appropriate and engaging online job descriptions for open positions.
  • Continually manages and monitors online job postings to create successful candidate pools
  • Partner with local colleges to recruit on campus regularly
  • Establish recruiting contacts with the community
  • Develop and maintain high visibility with potential local labor markets.
  • Evaluates candidates for referral to other positions including corporate and site positions.
  • Conducts online job board and/or Internet based searches for potential candidates.
  • Sources passive candidates through database resume and boolean searches
  • Conducts telephone screening interviews; evaluates candidates using identified process and criteria.
  • Schedules all appropriate candidates for the onsite interviews
  • Prepares appropriate on-boarding paperwork including offer letters and new hire paperwork.
  • Delivers appropriate responses for candidates that do not meet background requirements
  • Participates in the interview process when needed to select the best caliber of candidate
  • Provides coverage for recruiting efforts for all sites as requested
  • Assists with job fair/hiring event preparation and participates when necessary
  • Suggests new avenues, specific to their location, to increase applicant traffic
  • Maintain partnership with all levels of management to work on high volume openings
  • Maintain a high level of confidentiality while supporting all levels of management.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act


Additional Duties and Responsibilities

  • Perform other duties as required by management.

Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to maintain high level of confidentiality and manage multiple priorities
  • Strong detail orientation and ability to multi-task with little direct supervision
  • Excellent customer service skills and the ability to communicate effectively to various audiences
  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to analyze various staffing and retention reports and interpret results in order to assist in developing recruiting “best practices”.
  • Ability to represent Ceannate Corp and its subsidiaries in a professional manner at all times

Physical Demands:  The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms
  • Occasionally lift and/or move up to 50 pounds
  • Fine hand manipulation (keyboarding)
  • At times, may require more than 40 hours per week to perform the essential duties of the position.
  • May require travel Buffalo Grove and Rosemont locations as well as career fairs throughout the Chicagoland area




Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Associates Degree and two (2) years of recruiting experience preferred. Two (2) plus years of full life-cycle recruiting experience in a high volume call center or customer service industry may be considered in lieu of degree.
  • Prior experience in call center and/or student loan industry highly preferred.
  • Online sourcing experience required
  • Strong computer skills and familiarity with Microsoft Office Suite products, and experience with Human Resources Information Systems or related systems such as applicant tracking software, report and tracking  programs and documentation systems.
  • Demonstrated experience with applicant tracking systems, iCIMS preferred
  • General knowledge of various state and federal employment laws and practices


Background Requirements:

  • Drug Test
  • Criminal Background
  • Security Clearance - Public Trust
  • Background Investigation & fingerprint check
  • Male applicants born after 12/31/1959 must have registered for the Selective Service. For more information visit the Selective Service Website
  • Sensitivity for this role is 5C

Ceannate Corp is an Equal Employment/Affirmative Action Employee - Minority/Female/Disability/Veteran


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