Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skip tracing sources (i.e. internet, 3rd party skip tools provided, 3rd party probing, leaving messages, following up on leads/hot accounts) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on company systems.
Experience and Education Requirements:
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Terms and Conditions:
FMS is an Equal Opportunity/Affirmative Action Employer