Rehab Follow Up Specialists are responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. Rehab Follow-up Specialists must become experts on loan types and requirements for funding.
Pay: $15.67 Per Hour + Bonus
Benefits: Medical, Dental, Vision & 401K
Schedule: Monday - Friday, 8am - 5pm || 2 Late Shifts Per Week, 12pm - 9pm
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FMS is an Equal Opportunity/Affirmative Action Employer