Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS' INTELEC Collection System.
Experience and Education Requirements:
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Terms and Conditions:
FMS is an Equal Opportunity/Affirmative Action Employer