Student Loan Counselor

US-IL-Rolling Meadows
5 days ago
Job ID
i3 Group
Customer Service/Collections


The i3 Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations and provide best in class quality customer service.


Job Details:

  • This is a full-time, permanent position.
  • Base pay is $15.00 per hour.
  • Eligible to receive a monthly bonus based on production.
  • Benefits include PTO, medical, dental, vision, 401K, STD/LTD, and life insurance.
  • Based on assigned team, weekly schedule will be one of the following:
    • Monday & Tuesday, 8am - 5pm
      Wednesday & Thursday, 11am - 8pm
      Friday, 8am - 5pm
    • OR Monday & Tuesday, 11am - 8pm
      Wednesday & Thursday, 8am - 5pm
      Friday, 8am - 5pm


  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Unit Manager.


Experience and Education Requirements:

  • Minimum of High School Diploma or GED
  • Outbound call center or metric driven sales experience preferred
  • Proven tenure in a metric driven role is preferred
  • Must be able to pass background requirements including: drug screen and criminal background investigation, and no defaulted student loans


Skills & Attributes:

  • Customer Service oriented
  • Comfortable in a production driven environment
  • Self-Starter and Driven
  • Ability to overcome objections


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Working condition are normal for an office environment
  • Must work 40 hours per week
  • Must work 2 evening shifts per week and other schedule requirements based upon the need of the department.


Terms and Conditions:

  • Posting end date for this job is subject to change based on the discretion of the hiring manager.
  • This position is open to both external and internal candidates.
    • Current employees must follow the internal process in order to apply for this position. Deviations from the process may disqualify your application. Please contact Recruiting for more information.


Background Requirements:

  • Drug Test
  • Criminal Background
  • No Defaulted Student Loans
  • Education Verification
  • Professional References Required



i3 is an Equal Opportunity/Affirmative Action Employer


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