The Borrower Services DRS (Rehab Follow Up Specialist) is responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program, including but not limited to credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program—all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however, when these methods are not successful for locating a borrower, skiptracing is a resourceful method that will be used. Rehab Follow Up Specialists must become experts on loan types and requirements for funding.
Benefits include the following:
Experience and Education Requirements:
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Terms and Conditions:
FMS is an Equal Opportunity/Affirmative Action Employer