Document Support Specialists are responsible for taking over live transfers of rehab sets and ensuring a full understanding of document requirements by program. They will also be responsible for follow up calls designed to guide borrowers to the completion of their document requirements for rehabilitation. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing document and reminder calls, updating payment information upon receipt of supporting documentation all the while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used.
Benefits include the following:
Experience and Education Requirements:
Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Terms and Conditions:
FMS is an Equal Opportunity/Affirmative Action Employer