• Application Support Specialist

    Job Location(s) US-IL-Schaumburg
    Posted Date 1 month ago(4/19/2018 2:50 PM)
    Job ID
    Information Technology
  • Overview

    The Application Administration group is a specialized team within our Infrastructure Department responsible for supporting and maintaining applications across multiple platforms and internal Ceannate Companies. The Application Support Specialist will configure approved user accounts and apply proper permissions within the application or software applications. They will also provide troubleshooting and identify appropriate resolution path in real-time.


    Job Details:

    • This is a full-time, permanent position.
    • Benefits include the following:
      • Up to thirteen (13) days of Paid Time Off during your first year
      • Six (6) holidays and four (4) floating holidays per year
      • Employee health benefits (medical, dental, vision), 401K, STD/LTD, and life insurance
    • Weekly schedule will be one of the following:
      • Monday - Friday, 7:00 AM - 4:00 PM
      • Monday - Friday, 8:00 AM - 5:00 PM
      • Monday - Friday, 10:00 AM - 7:00 PM
      • Monday - Friday, 12:00 PM - 9:00 PM


    • Monitor assigned software and internal applications to identify root cause issues and provide appropriate resolutions.
    • Utilize root cause analysis to update system and application documentation.
    • Monitor, update, and maintain assigned software applications to ensure the system is performing as designed from both IT and end user perspectives.
    • Develop automated processes for application and system monitoring.
    • Develop and obtain documentation regarding SOP for software and applications; ensuring to document how operations process and workflows are being utilized within the software and applications.
    • Document and understand system configurations and how this will interact with each application and software.
    • Provide approved users (new hires or existing users) with permissions within the software or application. Remove permissions for employee separation or status changes to ensure security posture.
    • Generate reporting for SLA, system availability, performance KPI, and other relevant information for continuous improvement analysis.
    • Monitor and maintain assigned software applications to ensure the system is performing as designed from both IT and end user perspectives.
    • Act as a liaison to the Development department to facilitate release management of new code for internally designed applications.
    • Offer a consultative approach to operations on features and functionality within the supported applications that could potentially add value to their workflows or business lines.
    • Collaborate with other infrastructure teams on new product selection.
    • Perform additional duties as assigned.


    Essential Qualifications:

    • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
    • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
    • Innovation and creativity; ability to generate and translate ideas, and adapt to change
    • Teamwork; effectively participate and contribute as a member of a work group; ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand
    • Communication; ability to clearly organize and effectively convey information
    • Must be highly motivated and have excellent collaborative and interpersonal skills along with the ability to work well with others to further team maturity
    • Ability to work under pressure and meet specified deadlines
    • Ability to work independently in a fast-paced, regularly changing environment
    • Exposure to diverse and highly secure environments, configurations, and operations


    Education and Experience:

    • Bachelor’s degree in IT or a related field preferred but not required
    • Previous application administration experience a plus
    • 1-2 years of experience in a call center operations or customer service role desired


    Language Skills:

    • Ability to read, write and speak English proficiently


    Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

    • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
    • Frequently required to stand, walk, and sit
    • While performing the duties of this job, the employee is regularly required to talk and hear
    • Fine hand manipulation (keyboarding)
    • At times, may require more than 40 hours per week to perform the essential duties of the position. Occasional evening and weekend hours are required.  Holiday hours may be required based on business needs.


    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Internal office
    • The noise level in the work environment is usually low


    Terms and Conditions:

    • Posting end date for this job is subject to change based on the discretion of the hiring manager.
    • Current Employees: Please make sure you are applying through the internal portal. The link should be listed on the SharePoint website under Careers. If you apply through this page, your application will be denied.
      • Please keep in mind that this position may only be opened to external candidates. Contact Recruiting for more information.


    Background Requirements:

    • Drug Test
    • Criminal Background
    • No Defaulted Student Loans
    • Employment and Education Verification
    • Professional References Required
    • Security Clearance - Public Trust
    • Background Investigation & Fingerprint Check
    • Male applicants born after 12/31/1959 must have registered for the Selective Service System.
      • For more information, visit the agency's website at www.sss.gov.
    • Sensitivity for this role is 6C.
    • You must be a citizen of the United States to be eligible for this position.



    Ceannate Corp is an Equal Opportunity/Affirmative Action Employer


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