• Clinical Operations Manager- Telehealth

    Job Location(s) US-IL-Schaumburg
    Posted Date 1 month ago(12/5/2018 12:17 PM)
    Job ID
  • Overview

    We are looking for a passionate clinical operations manager with behavioral health experience to join our telemedicine team based in Schaumburg, IL. The right candidate will be an indispensable contributor focused on successful delivery of our customer commitments. If you have an eye for customer pain points, care about quality and providing a five star customer experience, if you interact effectively in a team environment and take ownership for and pride in your work – then we would love to hear from you!


    • Ability to work tactfully and professionally with consumers, families and caregivers.
    • Ability to work with mental health providers on best practices, establishing metrics and standards to measure and monitor quality of service
    • Ability to recruit and retain top of the line providers
    • Leads the development, implementation, and monitoring of patient care programs including Utilization Management
    • Assists sales team with clinical aspect of client meetings and calls acting as subject-matter expert for best practices, evidence-based guidelines, and current trends



    • 8+ years of clinical and operations experience in the behavioral health industry
    • Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff
    • Experienced in working with multiple insurance carriers and handling high volume of claims
    • Experienced/has strong working knowledge of clinical back office operations, including patient billing, interfacing with providers to manage claims and revenue recognition.
    • Well versed in federal and state regulations and annual licensing of professional counselors, social worker, psychologists and psychiatrists



    • MHA / MBA in Health Care / MPH
    • Mental Health Certification is a plus – LCSW, LPCC, LCPC or equivalent


    Background Requirements

    • Drug Test
    • Criminal Background
    • No Defaulted Student Loans
    • Employment and Education Verification
    • Professional References Required



    CEANNATE Corp and its subsidiaries are Equal Opportunity/Affirmative Action Employers


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